Returns are accepted within 15 days of delivery.
Our returns policy applies to returned items:
- All items must be unworn, undamaged, and unused, with all tags attached and original packaging
- Return it with the tag in place
Be careful when trying on your purchases and return them in the same condition. We won’t accept returns that don’t meet our policy.
For a better shopping experience, we offer a flexible return policy. If your return behavior breaches our Returns Policy, we reserve the right to close your Sp5der Hoodie account or restrict future orders. See our Terms & Conditions.
Refunds
Orders can be canceled within 24 hours. This cancellation will be charged a restocking fee of 4.99 USD.
Returns are processed within 6 calendar days after they are received by our brand. If your return is accepted, your refund will be processed to your original payment method. Depending on your payment provider, refunds can take up to 14 days to appear.
No cancellations are guaranteed during any period and your order will be processed. Contact [email protected] to cancel your order.
Changes can be made within 24 hours of ordering.
Refunds are not possible except for the following cases:
- No order has been received.
- You placed the order less than 24 hours ago!
No variation of orders is guaranteed and orders are processed at our discretion. Contact [email protected] for changes.
Your order number can be used to track your package. Go to Orders & Returns in your account to check your return status. Want to track your guest order return? Contact [email protected]